HBL is looking to hire dynamic and ambitious individuals as Floor Manager Premium in Branch Banking Function, who will be responsible for maintaining exceptional service levels through seamless customers’ facilitation, minimum customer transaction TATs, Daily branch upkeep (look & feel) , effective floor management and support customer on ADC channel migration.
• Meet and greet initiatives, serving as the ‘face of service’ for HBL
• Reporting and taking corrective action on branch maintenance related issues to the Branch Operations Manager and regional office
• Manage and supervise customer footfall and referrals at branch counters, RM desks, drop boxes, helpline, and suggestions/comments boxes to aid customer experience and assist end to end issue resolution.
• All customer complaints received / shared by the customers are resolved/ handled professionally and recorded in UNISON system
Education: Bachelor’s or Master’s Degree in Business
Experience: 3 years’ relevant banking experience.
If you are a graduate from HEC recognized institution, visit https://lnkd.in/eUZwsA34.
Last Date to Apply: September 29th, 2022
We are an equal opportunity employer & value diversity.